Glossary of Marketing Communications Terminology

Confusion Marketing

Controversial strategy of deliberately confusing the customer. Examples are alleged to be found in the telecommunications market, where pricing plans can be so complicated that it becomes impossible to make direct comparisons between competing offers

• Caching
• Campaign
• cascading style sheets (CSS)
• Catalog
• Category Management
• Cause Related Marketing
• CD-ROM
• Channels
• Chartered Marketer
• CIM Training
• Click-Through
• Commercial
• Communication
• Company Specific Training
• Comparative Advertising
• Competitions
• Competitive Advantage
• Competitors
• Concept
• Confusion Marketing
• Consumer
• Consumer Behaviour
• Consumer Products

• Conversion Rate
• Cookie
• Copy Writing
• Copyright
• Copywriting
• Corporate Identity
• Corporate Reputation
• Corporate Strategy
• Cost Leadership
• Cost-Effective
• Cost-Per-Action (CPA)
• Cost-Per-Click (CPC)
• CPM
• Creative
• Culture
• Customer
• Customer Acquisition Cost
• Customer Lifetime Value (CLV)
• Customer Loyalty
• Customer Relationship Management (CRM)
• Customer Satisfaction
• Customer Service Program